We want you to be completely satisfied with your purchase from AxisCrafts. In case you need to cancel an order or request a refund, we have established the following guidelines:

Cancellations: If you wish to cancel an order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request; however, if the order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to follow our returns process.

Returns: If you are not satisfied with your purchase or if there is a defect in the product, please contact our customer service team within [3] days of receiving the order. We will guide you through the returns process, which may involve providing supporting documentation and returning the product in its original condition and packaging.

Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a certain number of days. Please note that shipping charges and any applicable restocking fees may be deducted from the refund amount.

Non-Returnable Items: Certain products may be non-returnable for hygiene reasons or if they have been customized or personalized specifically for you. Please check the product description or contact our customer service team to inquire about the return eligibility of a specific item.

For more detailed information on our Refunds/Cancellations policy, including specific procedures and timelines, please refer to our complete Refunds/Cancellations page. If you have any questions or concerns, please contact our customer service team.